FREQUENTLY ASKED QUESTIONS
 
Q: What payment options are available at Face It Home Decor?
 
A: At Face It Home Decor, we strive to make your shopping experience as seamless and sustainable as our products! We accept a variety of payment options to suit your needs, including major credit and debit cards such as Visa, MasterCard, and American Express. Additionally, you can also use PayPal for secure and convenient transactions. For those who prefer modern solutions, we offer Apple Pay and Google Pay. Embrace the joy of handmade resin gifts and home decor with the convenience of flexible payment methods. Shop with confidence, knowing that sustainability and simplicity are at the heart of everything we do! For more details, please visit our Store Policies page on our website.
 
Q: What makes Face It Home Decor's products sustainable and unique compared to other home decor stores?
 
A: At Face It Home Decor, we take immense pride in creating unique, handmade resin gifts and home decor items that are not only beautiful but also durable. Our commitment to sustainability starts with the materials we use. We source eco-friendly, non-toxic resin and ensure that our processes minimize waste, allowing us to craft distinctive products without compromising the environment. Every piece is handcrafted with care, making each item one-of-a-kind. This personal touch, combined with our dedication to sustainability, ensures you're not just decorating your home but also supporting a greener planet. Welcome to Face It Home Decor, how can I assist you today?
 
Q: What is your returns policy?
 
A: At Face It Home Decor, we take great pride in our quality, handmade resin gifts and home decor. If you are not completely satisfied with your purchase, we offer a straightforward returns policy to ensure your experience remains positive. You may return any item within 30 days of receipt for a full refund or exchange, provided the item is in its original condition and packaging. Please note that personalized or custom-made products are non-returnable unless they arrive damaged or defective. To begin the return process, please contact our customer service team with your order details. We recommend using a trackable shipping method for your returns. Once we receive and inspect the returned item, we will process your refund or exchange promptly. For more details, please visit our Returns and Refunds page.
 
Q: How can I contact Face It Home Decor for questions about my order or more information about your handmade resin gifts?
 
A: At Face It Home Decor, we value clear and prompt communication with our customers. For any questions regarding your order, or to learn more about our handmade resin gifts and sustainable home products, please reach out to us through our Contact Us page on our website. You can also email us directly at jane@faceithomedecor.co.uk. Our customer service team is dedicated to providing you with the best possible assistance, ensuring you have a smooth and satisfactory shopping experience. We strive to respond to all inquiries within 24-48 hours. For more immediate concerns, you can also contact us via our social media channels – find the links at the bottom of our homepage. Thank you for choosing Face It Home Decor!
 
Q: Can I order a custom-made item from Face It Home Decor?
 
A: Absolutely! At Face It Home Decor, we take great pride in offering personalized, sustainable home decor items tailored to your unique taste. Whether you have a specific color scheme, design, or function in mind, we are excited to collaborate with you to create a piece that perfectly fits your vision. Each custom item is handcrafted with care using eco-friendly materials, ensuring both quality and sustainability. To get started, simply reach out to us through our Contact page with your design ideas, and we’ll guide you through the process, including a timeline and pricing details. Let’s make your home decor dreams come true.